Terms and Conditions of Zewel Works
1. Introduction
These Terms and Conditions ("Terms") govern your use of Zewel Works' website and services. By accessing or using our website, you agree to these Terms.
2. Services and Products
- Zewel Works provides fashion jewelry products for purchase online.
- We strive to accurately describe products, but minor variations may occur.
3. User Responsibilities
- You must be 18 years or older to use our website.
- You agree to provide accurate information during registration and transactions.
- You are responsible for maintaining password confidentiality.
4. Payment and Transactions
- We accept various payment methods.
- Payments are processed securely.
5. Returns and Exchanges
- Our return and exchange policy is outlined separately.
- Returns and exchanges are subject to specific conditions and timelines.
6. Intellectual Property
- All content on our website is owned by Zewel Works or licensed partners.
- You may not reproduce, distribute, or modify our content without permission.
7. User Behavior
- You agree to use our website lawfully and respectfully.
- Prohibited behavior includes:
- Hate speech, bullying, or harassment
- Unlawful activities or promoting illegal products
- Spam, promotions, or unsolicited messages
8. Account Management
- We reserve the right to suspend or terminate accounts for violating these Terms.
- You are responsible for account activity.
9. Liability and Disclaimer
- Zewel Works is not liable for:
- Errors or inaccuracies in product descriptions
- Website downtime or technical issues
- Damage caused by misuse or neglect
10. Governing Law
- These Terms are governed by Indian Information technology Act.
11. Changes to Terms
- We reserve the right to update these Terms.
- Changes will be effective upon posting.
12. Contact Us
- For questions or concerns, please contact email: info@zewelworks.com or call +91 99306 00055.
By using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Returns:
1. Timeframe: Returns accepted within two days of delivery.
2. Condition: Items must be in original condition with tags attached.
3. Refund: Full refund upon receiving returned item.
Exchanges:
1. Timeframe: Exchanges accepted within seven days of delivery.
2. Condition: Items must be in original condition with tags attached.
3. Exchange Options: Exchange for different size, color, or product.
Process:
1. Initiate Return/Exchange: Contact customer support via email-info@zewelworks.com or call +91 99306 00055
2. Return Shipping: Customer responsible for return shipping costs.
3. Refund/Exchange: Processed upon receiving returned item.
Exceptions:
1. Damaged Items: Report damage within 24hrs/01 days of delivery.
2. Customized Items: Non-returnable unless defective.
Contact Us:
For any queries, please reach out to email: info@zewelworks.com or call +91 99306 00055
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